Effective Date: May 01, 2025

Kenmore Residential and Commercial Services, LLC ("we," "our," "us") is committed to protecting your privacy. By using our website, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy, in accordance with applicable laws including the General Data Protection Regulation (GDPR), the Texas Data Privacy and Security Act, and relevant U.S. federal privacy laws.

1. Information We Collect

When you request services through our website, we may collect and process the following personal information:

• Full Name
• Address
• Email Address
• Phone Number
• Home Specifications (e.g., square footage, number of rooms)

We may also collect technical information such as IP address, browser type, and device information through cookies and similar technologies (see “Cookies” below).

2. How We Use Your Information

We use your information for the following purposes:

• To verify your service area eligibility
• To provide an accurate cleaning estimate
• To process and complete payment for services
• To verify service location (which may involve GPS or location-based services)
• To communicate with you regarding your service request or booking

We will not use your personal information for purposes other than those stated above without your consent.

3. Legal Basis for Processing (for EU Users)

For users in the European Economic Area (EEA), we process your personal information based on the following lawful bases under Article 6 of the GDPR:

• Your consent (Article 6(1)(a))
• Performance of a contract (Article 6(1)(b))
• Compliance with legal obligations (Article 6(1)(c))
• Legitimate interests (Article 6(1)(f)), where applicable

4. Information Disclosure

We do not sell or rent customer lists. We may disclose your personal information only under the following circumstances:

• When required by law, regulation, subpoena, or court order
• To comply with legal processes served on us or our representatives
• To protect our rights, property, or safety, or that of others
• In urgent circumstances to protect the personal safety of our users or the public
• To trusted third-party service providers solely for the purpose of delivering our services (e.g., payment processors, IT providers), under confidentiality obligations

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to access your personal data
• Right to correct inaccurate or incomplete data
• Right to request deletion of your data (subject to legal exceptions)
• Right to object to or restrict processing
• Right to data portability (EU users)
• Right to lodge a complaint with a supervisory authority (EU users)

To exercise your rights, please contact us at hello@kenmore-services.com. We will respond in accordance with applicable laws.

8. Cookies

Our website may use cookies and similar technologies to improve your user experience. You may manage your cookie preferences through your browser settings.

9. International Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States or other jurisdictions that may not provide the same level of data protection as your country. By using our website, you consent to such transfers in compliance with applicable laws.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

11. Contact

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Kenmore Residential and Commercial Services, LLC
1641 W Farwell Ave Suite 1S. Chicago, IL 60626
Email: hello@kenmore-services.com
Phone: 346-520-5458